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If you are not entirely satisfied with your purchase at you have 14 days to return an item starting on the date you receive your item. It is not allowed to return the items by using mail (PostNL for example). For insured shipping, PostNL is usually insufficient to insure precious high valued items. If you decide to return a product through regular mail, this is at YOUR own risk. We do not refund, return or exchange items from outside the EU. The cost of returning is paid by the buyer.

It is only possible to return and refund an item if following conditions are met:

  • The product is in mint and original condition

  • The items isn't damaged or shows any signs of wearing

  • The items in is in the original brand box

  • All original warranty papers are untouched

  • Possible protective films on the items are not removed

If an item doesn't meet the conditions named above it's possible the Return and Refund is not accepted. If this is the case we will inform you. The item will remain the property of the customer.

Once the item is received by us it will be evaluated by one of our specialists. If the conditions above are met Vossen Watches will refund the purchase price within 5 business days. Refunds are always made to the bank account or creditcard that was used for the purchase.

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